Our mission is to ensure a caring, safe and effective high-quality service to patients supported by cohesive teamwork; using the skills and expertise of all its members to their full potential, ensuring that innovation be at its heart; creating a culture that listens, learns and empowers both patients and staff alike.
Our vision is to:
- Deliver a dynamic responsive service to address people’s needs and concerns.
- To listen and treat both staff and patients alike, with respect, dignity, kindness, compassion and applying duty of candour.
- To ensure clinical management is based on best practice.
- To provide a safe and effective service by listening and responding to patient and staff feedback, compliments and complaints, serious incidents and safeguarding alerts.
The Enhanced Access Service
This service provides primary care clinician appointments in the evening and on Saturdays to extend access to GP services. The service is delivered between 6.30pm and 8pm on weekdays, as well as Saturdays (9 - 5) Sundays 9 - 1pm and Bank Holidays. We do not offer walk in appointments, all patients pre book through registered GP Surgery or using their GP Practice online booking facility
Working from local GP Practices the Bedoc appointment service is provided from multiple sites across four areas of Bedfordshire, see Locations for maps.
BEDOC - Supporting your GP to offer Enhanced Hours Appointments
BEDOC Appointments for the Primary Care Networks (PCN's)
BEDOC supports many of the local Primary Care Networks to provide consultations for a variety of conditions. All of these appointments are made available for you to book in advance.
The Primary Care Networks (PCNS) partnering with Bedoc to provide Primary Care Appointments evenings and weekends are:
Caritas PCN member practices: King Street Queens Park, Ashburnham, Wootton, Shortstown, The Village Medical Centre (Appointments offered at King Street Surgery Kempston & Riverfield Drive Surgery Bedford)
East Bedford PCN member practices: London Road Surgery, Putnoe Medical, Linden Road Surgery, Cauldwell (Appointments available at Putnoe & London Road Surgery)
Unity PCN member practices: Goldington Avenue, Goldington Road, Priory, Harrold, Sharnbrook, Great Barford (Appointments available at Sharnbrook & Riverfield Drive Bedford)
Sandhills PCN member practices: Sandy Health Centre, Saffron Road Biggleswade (Appointments available at Sandy Health Centre & Saffron Road Biggleswade)
Ivel Valley South PCN member practices: Shefford, Larksfield Arlesey & Lower Stondon (Appointments available at Shefford Health Centre)
Hillton PCN member practices: Houghton Close Ampthill, Greensand Surgery, Dr Sulakshana & Partners (Barton Le Clay) (Appointments from Flitwick Surgery)
Leighton Linslade Health Connections PCN member practices Salisbury House Surgery, Leighton Road Surgery, Bassett Road Surgery (Appointments available at Leighton Road Surgery)
Green Vale PCN member practices, Flitwick Surgery & Marston Forest Health Centre (appointments available Flitwick & Marston Forest)
Lea Vale (caretaking PCN) member practices: Ivel Medical Centre, Greensands Surgery Potton, Oliver Street Surgery Ampthill, (Appointments available at Sandy Health Centre & Fliwick Surgery)
PLEASE SEE LOCATIONS TAB FOR DIRECTIONS TO APPOINTMENT SITES -NO WALK IN SERVICE AVAILABLE
When asking for an evening or weekend appointment please specify if you wish a telephone call or face to face consultation. If you have specifically requested or been advised of a telephone consultation please make sure you are available at the time of the call and that your phone is not switched off or on silent. We offer a variety of face to face and telephone/video consultations and it is important that you are clear as to the type of appointment that your surgery has booked for you. If you choose a telephone/video consultation that then requires a physical examination, we may not be able to offer you a same day appointment and you may need to contact your GP surgery to rebook. Please consider this when asking for, or accepting, a telephone consultation.
Network Multidisciplinary Service
BEDOC has been contracted to arrange and manage Multidisciplinary meetings on behalf of local Primary Care Networks (PCNs). Primary Care Networks consist of a grouping of GP practices within a coherent geographical area, covering a patient population of 30 - 50,000 people. The Network Multidisciplinary Team (MDT) meetings are a part of Bedfordshire's Clinical Commissioning Group's Primary Care Strategy, working in partnership with other local organisations to deliver place-based care through Primary Care Networks. The meetings are designed to bring together key partners within primary, secondary, and social care to discuss the needs and requirements of individual patients.
These meetings are only one element of the wider Multidisciplinary Approach in Bedfordshire which seeks to deliver a more integrated and joined up model of care to its population.
BEDOC's Wealth of Experience
BEDOC, a not-for-profit social enterprise, is committed to providing comprehensive healthcare services to patients registered with GP Practices in Bedford, Ivel Valley, Leighton Buzzard, and West Mid Beds. Our mission is to enhance access to healthcare and improve the well-being of the communities we serve. With a wealth of experience dating back to 2004, we have successfully delivered a range of vital services:
Acute Respiratory Infection Hub 2023: To support the local healthcare system during winter months, we offered same-day 'in-person' appointments to patients with acute respiratory infection symptoms. The service received strong utilisation and support from local clinicians.
PHLEBOTOMY 2022: Collaborating with Clinical Commissioners, we provided 1000's of additional blood test appointments to support our local hospital and reduce waiting times for patients. The initiative concluded on 30th June 2022.
COVID VACCINATION SERVICE: In response to the pandemic, BEDOC administered over 106,000 Covid vaccinations to the most vulnerable residents of Bedford. We facilitated appointments at two sites and also reached out to housebound patients, homeless shelters, and residential homes to ensure vaccination accessibility for all ages.
COVID RED ZONE: Partnering with GP Surgeries, we provided appointments for patients suspected of having Covid, maintaining 'clean' sites to protect vulnerable patients and staff.
OUT OF HOURS: (urgent care) Our highly regarded and responsive out-of-hours urgent care service offered essential medical assistance outside regular clinic hours.
COMPLEX CARE: Our innovative multidisciplinary team delivered proactive and preventative healthcare support to patients in Care and Nursing Homes in Bedford and Ivel Valley.
GP/NURSE HOME VISITING SERVICE: (Winter pressures): To alleviate pressure on general practice during peak times, we provided an 'in-hours' home visiting service.
GP PRACTICE 'CARETAKERS': Following the merger of two practices; BEDOC ensured continuity of care for registered patients by providing full Primary Care GP services from new premises for approx 2 years.
WHZAN: We introduced a remote monitoring service for care homes, enhancing resident care and safety.
HYDRATION PILOT SCHEME: Our efforts reduced UTI admissions by implementing a successful hydration pilot scheme.
FALLS TRAINING: We provided essential falls training to care home staff, aiming to prevent falls among residents.
CORONAVIRUS HELPLINE: In collaboration with 111, we supported with the Coronavirus helpline, offering valuable information and assistance.
LARC (Long-Acting Reversible Contraception services): We provide comprehensive LARC services, promoting effective contraception options for patients.
MENOPAUSE: Dedicated clinics provide specialised care for patients experiencing menopause symptoms.
DRESSING CLINIC: To accommodate wound care and dressing changes during evenings and weekends, we offer convenient appointments at our clinic.
DERMATOLOGY: Our dermatology services catered to patients' skin health needs.
At BEDOC, we remain steadfast in our commitment to serving the community, collaborating with healthcare partners, and ensuring accessibility to high-quality healthcare services for all.
Application for Membership of BEDOC Society
BEDOC would like to invite you to apply to become a member of the Society. By becoming a member, you will be able to attend the Annual General Meeting and other special members meetings where you may be asked to vote on issues where required.
The members of the BEDOC society are the people whose names are entered into the register of members.
You must be able to declare that you are aged 16 or over, that you have not been declared bankrupt or compounded with their creditors and has not been discharged, that you are not subject to a disqualification order made under the Company Directors Disqualification Act and that you have not been convicted of an offence where the conviction is not treated as spent under the Rehabilitation of Offenders Act 1974.
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